- Introduction
Welcome to My Cake Bakers. We strive to provide high-quality products and exceptional customer service. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are accepted. - Cancellation Policy
2.1 Order Cancellation by You- Standard Orders: You may cancel standard orders up to 8
hours before the scheduled delivery or pickup time for a full refund.
- Custom Orders: Custom cake and personalized orders may be cancelled up to 24 hours before the scheduled delivery or pickup time. Cancellations made less than 8 hours before the scheduled time may not be eligible for a refund due to the time and resources already invested in preparing the order.
- Request Process: To cancel an order, please contact us at mycakebakersank@gmail.com as soon as possible. Include your order number and cancellation request.
- Standard Orders: You may cancel standard orders up to 8
- Refund Policy
3.1 Refund Eligibility- Defective or Damaged Products: We offer refunds for
products that are defective, damaged upon arrival, or not as described. Please contact us within 3 hours of receiving the product with details and photos of the issue.
- Incorrect Orders: If you receive an incorrect order, we will provide a refund or replacement based on the issue.
- Custom Orders: Due to their personalized nature, custom
cakes and personalized items are non-refundable except in cases where there is a fault on our part.
- Special Offers: Products purchased through special promotions or discounts may have different refund terms, which will be outlined at the time of purchase.
- Submission: To request a refund, please contact us at mycalebakersank@gmail.com within a day of receiving the product. Provide your order number, a description of the issue, and any relevant photos
- Approval: Once we receive your request, we will review it and determine if it meets the refund criteria. If approved, we will process the refund to your original payment method within 3 business days.
- Replacements: Instead of a refund, you may choose to receive a replacement product if that is preferable and the replacement is available.
- Defective or Damaged Products: We offer refunds for
- Delivery Issues
4.1 Delays and Missed Deliveries:
We strive to deliver your order on time, but delays may occur due to unforeseen circumstances. If there are issues with delivery, please contact us immediately so we can address the problem. Refunds for delivery issues may be subject to specific terms based on the delivery service’s policies. - Contact Information
For any questions or concerns about our refund and cancellation policy, please reach out to us at:- Email: mycakebakersank@gmail.com
- Phone:+91 7874417148
- Address: Ankleshwar, Gujarat.
- Changes to This Policy
We may update this Refund and Cancellation Policy periodically. Changes will be posted on our website, and the revised policy will take effect as of the date of posting. Please review this policy regularly.
